How do I make a complaint?

We're committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please contact us at complaints@collinsoninsurance.com or write to us at:

Customer Relations

Collinson Insurance Solutions Europe Limited 

Kells Enterprise and Technology Centre,

Cavan Rd,

Kells,

Co. Meath,

A82 E1C6

Ireland

What information do I need to provide?

We'll need your name, policy and claim number and the details of your complaint. 

What happens next and how long before I receive a response?

We'll confirm we've got your complaint, within 5 working days. Our Complaints team will then investigate and respond to your complaint as soon as possible. You will receive a final response in writing from us within 8 weeks.  

What happens if I’m not happy with the outcome of my complaint? 

If you remain dissatisfied after receiving our final response to your complaint, you may have the right to refer your complaint to the Financial Services and Pensions Ombudsman

Here's how to contact them:

Financial Services and Pensions Ombudsman

Lincoln House,

Lincoln Place,

Dublin 2,

DO2 VH29

Telephone: (01) 567 7000

Email: info@fspo.ie

Visit the Financial Services and Pensions Ombudsman website at https://www.fspo.ie